Policy

BILLING

Please check with reception before your session to ensure your account is up-to-date. Cash, cheque, VISA and MasterCard cards are accepted. All fees are subject to HST.  All Credit Cards will be processed in Canadian Dollars at the time of payment. Mitrea Wellness Centre is not responsible for any fees, charges, exchange rates of additional charges levied by individual financial institutions or Credit Card companies.

EXPIRATION DATES FOR ALL CLASS PACKAGES

All class packages purchased at Mitrea Wellness Centre expire in 6 months from the date of purchase, with no exceptions, unless you have the Member Status (please see below) or are enrolled in our 12 month programs. Packages cannot be shared.

CANCELLATION FEE

We observe a strict 24 hour cancellation policy for ALL our classes and sessions.  To prevent being billed for unattended sessions, we require a minimum of 24 hour notice for ALL changes or cancellations of booked classes or appointments, including the Reserved Times. Cancellations can be made by email, telephone or in person.

MISSED CLASSES DUE TO SICKNESS AND FAMILY EMERGENCIES

In case of sickness or family emergencies, without 24 hours notice, you will be charged for the missed class, but we are offering you the possibility to make up the missed class within the next 7 days, subject to availability. Without notice we assume you will be attending your scheduled class/appointment and you will be charged full fee.

To prevent being billed for unattended sessions, we require a minimum of 24 hour notice for ALL changes or cancellations of booked classes or appointments. Cancellations can be made by email, telephone or in person.

If you are enrolled in one of our 6 or 12 month programs, you have the possibility to make up the cancelled class within the next 21 days, subject to availability.

BOOKING YOUR CLASSES

You have the option to book your classes 3 weeks ahead. Clients who are enrolled in 6 or 12 month programs benefit from the Reserved Times Option and can book ahead past the standard 3 weeks.

RESERVED TIMES 

In case you prefer the same times for your classes every week, we are pleased to offer you the option to reserve your class times indefinitely, for a nominal fee of $200 per year. The Reserved Times Fee includes the Membership ($70). You will not need to worry about finding the times you prefer or remember to book your classes every week. The Reserved Times will be yours until you notify us of any class time changes, holidays or prolonged absence. You can change your Reserved Times to different days, subject to availability.

Yearly MEMBERSHIP

The membership ($70 per year) is optional but offers many benefits and advantages. With your Membership your purchased packages will not expire and you will enjoy “Members Only” Seasonal and Holiday Packages.

PRIVACY POLICY

The privacy of your personal information is extremely important to us. Any personal information will be collected strictly for the purpose of client records and communication of services, promotions and events. Your information will not be disclosed or shared with any third party without your consent.